Have you got a question you'd like answering?
Here’s a list of the most commonly asked questions, along with the answers which we hope will help you.
Before contacting us, make sure that we haven’t already answered it below, but don’t hesitate to get in touch if you need any additional infomation or have more questions.
We accept payments through both PayPal and via credit cards through our payment provider, SumUp. Both of these reputable methods offer a secure way of payment. We do not see any of your payment details as they are encrypted.
As standard, no, delivery is chargeable, but only at the cost price we pay to send it out. We do not charge for the packaging of your purchases,
Have a look further down our FAQ for delivery methods and timescales.
We dispatch items within 1 working day of the order being received, so please allow for upto 5 working days after that to receive your Budget Delivery item, however we hope it will be well within that time.
We offer BUDGET DELIVERY, with parcels sent through Yodel, usually taking between 2 and 5 working days from dispatch to reach you, and Letters and Large Letters sent via Royal Mail Second Cass Post.
You are able to upgrade your delivery options for a small change.
QUICK DELIVERY is sent via Royal Mail Tracked 48 (with delivery normally in 2 working days form dispatch)
EXPRESS DELIVERY is sent via Royal Mail Tracked 24 (with delivery normally in 1 working days form dispatch)
PLEASE REMEMBER, for QUICK AND EXPRESS DELIVERY, to be able to prepare your purchases for dispatch that day, completed orders NEED TO BE RECIEVED BY 12 NOON for same day dispatch (Monday to Friday). Orders received after this time will be dispatched the following working day. Orders received on weekends will be dispatched on the following Monday.
All of our delivery methods are tracked for your piece of mind and so that you can monitor the journey of your purchases.
We will email you at the various stages of processing to keep you fully up-to-date with it’s progress. Make sure you check your spam folder if noting seems to be initially received.
You can always log in to our website to see progress. Simply click the “Track Order” tab on the top menu bar. You will need your order number and email address used during the checkout process.
Your statement will show as Meadowgate Ltd, the company which operates CheekyGit.com
These are important documents which define our relationship when fulfilling your orders and how we treat your personal information. Both these documents are found at the bottom of this site in the footer menu. Just click the “Our Terms & Conditions” and “Privacy Policy” links respectively .
The most effective way for us to deal with your questions is by email. This provides both you and us with a record of any communication we may have.
Please use the address customersupport@cheekygit.com to get directly though to our team.
You can also text and WhatsApp us on 07726 469951
Each of the online shops we use charge us different amounts as commission for selling on their sites, some more, some less. As such it is always more expensive to buy the same item through them than it is direct with us. Sometimes this may not be significant amounts and in which case you may like to buy from your preferred shop.
In addition, delivery options vary and some sites don’t offer options which others do. As such, this could affect delivery price and options too.
Remember that the price you initially see on their sites may not include delivery, which is added later at checkout.
Sometimes we do special discounts with coupon/promotional codes which can operate in a number of ways depending on the code. To benefit from any code, this must be entered during checkout and before payment in the section titled “Have a coupon? Click here to enter your code”. Unfortunately we are unable to apply a code once a purchase has been made.
Please be aware that any codes can be withdrawn at any time and will not work once expired or if the criteria for using the code is not met.
This can happen as our item stocks are limited. The system operates to live stock amounts and if someone completes a purchase of an item which is also in their basket and the purchase results in making the item out of stock, you will be unable to purchase the item.
We apologise if this causes inconvenience, but the majority of items are replenished frequently.
No problem. Just drop us an email.
customersupport@cheekygit.com